I think a family member has a gambling problem, not me. What should I do?

If you believe a family member is being harmed by gambling, you can contact the inwaa support team via Live Chat or support@inwaa.wine for guidance and direction. Please be aware that limits can only be applied at the player's own request, but the support team can offer advice and point you in the right direction.

21+ | Safe Gambling

Play Responsibly at inwaa

Gambling is fun, but it is only truly enjoyable when you play safely within your limits. Here you will find personal limit tools, the 21+ policy, and information on how to get help.

A Platform That Puts Players First

inwaa is committed to helping Myanmar players enjoy their gaming without it affecting their daily lives. We believe gambling is entertainment, not a way to earn income. That is why inwaa brings together responsible gambling tools, limits, and support services all in one place for every player.

We help every player take personal responsibility for how they play and ensure they play in a way that fits their financial situation. Protective tools are available at any time, and our support team is available 24/7 in Myanmar language.

Accounts for players under 21 are strictly prohibited
Player-requested limits are applied immediately
Player data is protected with SSL encryption
Checks are carried out to ensure fair play
Ready to help whenever problem gambling is identified

21+

Age Restriction

inwaa only allows players aged 21 and above. This restriction is strictly enforced to protect those who are not yet of age. Age verification is carried out when an account is opened.

Tools That Protect Players

At inwaa, every player has self-control tools built directly into their account

Deposit Limit

You can set your own daily, weekly, or monthly deposit limit. This limit takes effect immediately and blocks any deposits once the set amount is reached.

Play Time Limit

You can set a daily limit on how long you play. When the time is up, you will be notified immediately and cannot continue playing. The session time limit helps prevent unintentionally long play sessions.

Time-Out

You can request a time-out from 24 hours up to 30 days. During this period, you cannot play any games or make deposits. You can choose to take one whenever you feel you need a break.

Self-Exclusion

If you feel that gambling is becoming a problem, you can request self-exclusion. Once an exclusion period (6 months to 5 years) is set, your account cannot be reopened until that period ends.

Viewing Your Gaming History

On our platform, you can view your betting history, deposit and withdrawal history, and play time records. Regularly reviewing your own activity helps you keep your gambling in check.

24/7 Myanmar Language Support

If you need help with a gambling-related issue, inwaa's 24/7 Live Chat support will respond in Burmese. Account restriction matters are also handled by the support team.

Warning signs that there may be a problem

These signs may become apparent when gambling goes beyond entertainment

Increasing your bets in an attempt to chase losses

Hiding your gambling from family or friends

Neglecting daily responsibilities, work, or relationships because of gambling

Borrowing money to gamble or using savings as betting funds

Feeling anxious, angry, or exhausted when you cannot gamble

Continuing to play despite trying to stop or cut back without success

Repeatedly increasing your bets believing a win is coming

If you notice any of these signs in your own life, use inwaa's support team or the built-in self-restriction tools right away.

Responsible gambling guidelines

Following these guidelines helps keep gambling a form of entertainment

Only gamble with money you can afford to lose
Never go beyond the budget you set for yourself before you play
Set session time limits to avoid playing for too long
Understand that gambling does not guarantee a win
Do not chase losses after you lose
Talk openly with your family about your gambling
Find other leisure activities rather than relying solely on gambling for enjoyment
Do not use gambling as a way to deal with financial trouble or emotional distress

How to use the restrictions

You can activate restriction tools from your inwaa account in just a few minutes

Log in to inwaa

Log in with your account through the inwaa Login section, then go to Account Settings and open the "Responsible Gambling" section.

Choose a restriction

Deposit limit, session time limit, or Time-Out — select whichever type of restriction you need.

Set an amount or duration

Enter an amount (e.g. 50,000 Ks per week) or a play time (e.g. 2 hours per day) and confirm.

The restriction takes effect immediately

The restriction is applied as soon as you request it. Changing or removing a restriction requires a set waiting period, which ensures player protection is maintained.

Contact us if you need self-exclusion

To request Self-Exclusion, contact the inwaa support team via 24/7 Live Chat. The team will handle it immediately.

Here to help you

If you feel that gambling is affecting your personal life, family relationships, or finances, feel free to reach out to us. The inwaa support team will handle these matters with full discretion — no judgment, no pressure.

You can contact us at any time to request limits, self-exclusion, or to talk about problem gambling.

Ways to contact us

24/7 Live Chat — Click Live Chat on the inwaa website to reach us in Burmese

Email us at: [email protected]

Available 24 hours a day, 7 days a week

All communications are protected with SSL encryption and kept confidential

Responsible Gambling Quick Answers

You must be 21 or older to play at inwaa. Age verification is carried out when you open an account, and accounts belonging to anyone under 21 will be strictly closed. This policy exists to protect players, not to restrict them.

A deposit limit can be set for a daily, weekly, or monthly period. After a limit is set, there is a 24-hour waiting period before it can be increased. Reducing a limit, however, takes effect immediately.

Once self-exclusion is set, your account cannot be reopened until the chosen period has ended. Because this tool is designed to protect players, it cannot be cancelled on a whim. After the period expires, you can contact the support team to request reactivation.

Time-Out temporarily pauses your play for 24 hours up to 30 days and is useful when you simply need a break. Self-Exclusion is a longer restriction lasting 6 months to 5 years and should only be chosen if you feel gambling is becoming a problem.

You can reach us directly in Myanmar language through the 24/7 Live Chat on the inwaa website. Just say "I would like to request a gambling limit" and the support team will take care of it. You can also contact us at [email protected].

If you believe a family member is being harmed by gambling, you can contact the inwaa support team via Live Chat or [email protected] for guidance and direction. Please be aware that limits can only be applied at the player's own request, but the support team can offer advice and point you in the right direction.

A safe digital gaming space for Myanmar players

Play at inwaa with gaming tools, support, and limits you can count on

Game pages where you can play safely

inwaa game sections where you can play with responsible limits in place