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inwaa Privacy Policy

This policy explains how we collect, store and protect the personal data you provide at inwaa. The security of your data is our top responsibility.

Last updated: 30 October 2026

1

Introduction and Purpose of This Policy

inwaa is an online betting platform built for Myanmar players, and we are committed to respecting and protecting the personal data of all users, including you, who use our services.

This Privacy Policy ("Policy") explains what personal data we collect when you use the inwaa.wine website and related services ("Services"), how we use that data, and what rights you have.

By continuing to use the Services, you are taken to have accepted the data handling practices described in this Policy. Please take the time to read and understand it.

Important notice: This website is intended for users aged 21+ only. We do not knowingly collect personal data from anyone under 21. If we find that a person under 21 has provided us with personal data, we will delete it immediately.
2

Personal Data We Collect

We collect the following categories of data in order to provide the Services—

Data you provide directly

This includes data you provide when creating an account or requesting a service—

  • Name (first name / last name)
  • Email address
  • Phone number
  • Date of birth (for 21+ verification)
  • Payment details (KBZPay phone number — not bank card number)
  • Identity document copy (at the time of ID verification)
  • Customer Service & Contact

Automatically Collected Information

Technical information that the system automatically records when you use the service—

  • IP address
  • Browser type and version
  • Device information (Operating System)
  • Pages visited and time spent
  • Cookies and similar technologies (see Section 5 below)
  • Gaming records (games, bets)
  • Deposit / withdrawal records
We do not store payment card numbers, CVV codes, or bank balance information on our servers. Payments are processed through PCI DSS-compliant payment services.
3

How we use your information

inwaa uses your personal information only for the following purposes—

Account management

Creating your account, verifying your identity, and maintaining security

Payment processing

Handling deposit / withdrawal requests

Customer service

Handling inquiries and complaints

Maintaining fair play

Conducting checks to prevent fraud and money laundering

Responsible gambling

Providing support for gambling-related harm prevention

Service improvement

Analysing usage to improve service quality

4

Personal information sharing and disclosure

inwaa does not sell, rent, or trade your personal information to third parties. It may only be disclosed in the following limited circumstances—

  • Service providers — Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay) and IT infrastructure services — they must handle data only according to our instructions and may not use it for their own purposes
  • Legal requirements — When required by a court order, government directive, or legal obligation, or when necessary to prevent fraudulent activity
  • Business transfers — In the event of a merger or sale of our business, personal information may be transferred to the new owner — you will be notified in advance
  • Your consent — Disclosure to parties outside those listed above may be made with your explicit consent
When selecting our service providers, we review their data protection policies to ensure they are consistent with our own.
5

Cookies and tracking technologies

The inwaa.wine website uses cookies and similar technologies to deliver its services properly.

Types of cookies

  • Essential cookies — Technologies required for the website to function (login sessions, payment state)
  • Functional cookies — Cookies that remember your personal preferences such as language selection and game settings
  • Analytics cookies — Cookies that analyse usage and activity — used to improve our services

You can control or disable cookies through your browser settings. However, if essential cookies are disabled, some services may no longer work.

6

Personal information retention period

We retain personal information only for as long as necessary—

  • Account data — Kept for the duration the account remains open and after closure for as long as required by law or company policy
  • Payment records — Retained in accordance with financial regulatory requirements
  • Customer service records — Up to 2 years after resolution
  • Cookie data — 30 days to 1 year depending on cookie type

When the retention period expires, personal data is securely deleted or anonymised.

7

Personal Data Security Measures

inwaa has technical and organisational measures in place to protect your personal data—

SSL / TLS Encryption

All data transmissions are protected with SSL/TLS

Access Control

Only authorised staff can access data

Data Encryption

Stored using strong encryption algorithms

Regular Audits

Security reviews and staff training are conducted on a regular basis

If any personal data breach occurs, we will investigate immediately and notify the affected individuals in a timely manner.
8

Your Rights Regarding Personal Data

As an inwaa user, you have the following rights regarding your personal data—

Right to Access

You can request to see what personal data we hold about you

Right to Rectification

You can request that inaccurate or incomplete personal data be corrected

Right to Erasure

You can request deletion of your personal data where no legal requirement prevents it

Right to Restrict Processing

You can request that the processing of your personal data be temporarily restricted

Right to Data Portability

You can request that the personal data you have provided be given to you in a standard format

Right to Object

You can object to targeted advertising or a particular use of your personal data

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and continue to provide support 24/7.

9

Protection of Minors

inwaa services are intended for individuals aged 21+ only. We do not knowingly collect personal data from anyone under 21.

We verify date of birth during account registration. If we discover that a person under 21 has accessed our services or provided personal data—

  • That account will be closed immediately
  • The relevant personal data will be deleted
  • Additional measures will be put in place to prevent further access

If you are aware that a minor's personal data is present in our service, please contact us immediately at [email protected].

10

Changes to This Policy

We may update this policy from time to time in response to changes in our services, technological developments, or legal requirements.

When the policy changes—

  • The updated policy will be posted on the website
  • The "Last Updated" date at the top of the page will be revised
  • For significant changes, registered users will be notified by email

Continued use of our services after a policy change will be taken as acceptance of the updated policy.

Privacy Protection — FAQs

Yes, inwaa uses SSL/TLS encryption, access controls and regular security checks. We do not store payment card numbers on our servers. Keeping your personal data secure is our top priority.

inwaa does not sell or rent your personal data. It is shared only on a limited basis with service providers (such as payment processors) who need it to deliver the service. We do not disclose it to any third party except where required by law.

Yes, you can request to see what data we hold about you by emailing [email protected]. We will respond via 24/7 Live Chat.

Yes, you have the Right to Erasure. However, some data such as payment records must be kept for a set period due to financial legal requirements. All other data not subject to those requirements can be deleted.

You can control or turn off cookies through your browser settings. Please note that if essential cookies are disabled, some features such as login sessions and payments may not work properly.

If a data breach is detected, we will investigate immediately, take the necessary steps to contain it, and notify affected players in a timely manner. We will support players through 24/7 Live Chat.

When the policy changes, the "Last updated" date on this Privacy Policy page will be updated. For significant changes, registered users will be notified in advance by email. Continuing to use the service after a change is taken as acceptance of that change.

Personal Data Contact

If you have any questions, requests, or complaints regarding personal data, please get in touch with us

24/7 Live Chat Click the Live Chat window on the inwaa website — we'll reply in Myanmar language right away
Service Hours 24 hours, 7 days (Myanmar Standard Time)

To process a personal data request and verify that you are who you say you are, please contact us using your registered email address or provide your account details via Live Chat.